Build IT Help Desk or Service Desk on your SharePoint Online
In this article, I need to show how you can use Plumsail HelpDesk for SharePoint Online in your association as a correspondence channel among you and your clients. Help Desk Services To begin with, you should introduce Plumsail HelpDesk on another or existing site and arrange email sending to your mail server, so all messages sent to a specific location for example helpdesk@contoso.com will naturally show up in SharePoint as tickets and remarks: Go to helpdesk settings and duplicate the location under the Email settings tab. Next, arrange sending from your essential helpdesk email to this auto-created address and indicate your essential helpdesk email address in the 'Answer to address' case. That is it. Presently all conversation identifying with a specific email message together with connections is spared in a HelpDesk ticket and you can answer to your clients straightforwardly from SharePoint: On the correct side of this structure you can discover and deal with the ticket